1. Prepaid, usage-based access
toolmu is operated by DATECH MEDIA DC LTD and provides access to digital tools using prepaid credits. Buying credits funds future tool usage; each run is charged according to the selected tool's pricing. No physical goods are shipped. A one-time purchase is not a subscription.
This policy describes the active toolmu recharge model. Current purchase terms, promotions, and payment methods are shown in the checkout flow and apply when available.
2. Recharge amounts
Purchase prices, fees, and payment totals are in USD. Purchased and promotional credits are service usage units, not money. The handling fee is 5% of the purchased amount, not of the bonus. Totals below exclude any applicable tax. Custom recharge limits will be disclosed before that option becomes available.
| Purchase | First top-up bonus | Total credits | Handling fee | Total before tax |
|---|---|---|---|---|
| 10 credits — USD 10.00 | 0 credits | 10 credits | USD 0.50 | USD 10.50 |
| 50 credits — USD 50.00 | 5 credits | 55 credits | USD 2.50 | USD 52.50 |
| 100 credits — USD 100.00 | 15 credits | 115 credits | USD 5.00 | USD 105.00 |
| 500 credits — USD 500.00 | 100 credits | 600 credits | USD 25.00 | USD 525.00 |
3. Promotional credits
Only the first successful top-up credited to each billing account qualifies for promotional credits. A first purchase of 10 credits grants no bonus and still uses this one-time eligibility. Later purchases and refunded purchases do not renew eligibility. Promotional credits are recorded separately and used before purchased credits.
Promotional credits are free tool usage credits, not a gift of money. They cannot be withdrawn, transferred as money, or added to a cash refund. Refunding a purchase reverses its purchased and promotional credits in proportion to the refunded payment. If already-consumed credits are reversed, the outstanding credit balance reduces future usable credits; it does not create an automatic charge to your payment method. A failed or canceled refund restores the corresponding credits.
4. Payment and delivery
The final checkout must show the purchase currency, purchased value, any bonus, processing fee, applicable tax, and total before you authorize payment. Only payment methods displayed in the active checkout are offered. Your bank or payment provider may impose its own currency-conversion or transaction charges.
Payments are processed through Stripe. Credit delivery occurs electronically after successful payment confirmation, which may arrive after you return from checkout. A pending or failed payment is not a completed credit purchase. If you were charged but credits have not arrived, keep the order or payment reference and request support rather than repeatedly paying for the same order.
5. Credit validity and limits
The current purchased-credit validity period is 365 days from successful payment, subject to any longer period required by applicable law. Each purchase has its own validity period. The purchase flow discloses the relevant expiry before payment.
Credits are intended for eligible service usage. They are not interest-bearing funds, a bank account, or a means of transferring money to other users. Refunds of purchased credits are handled under this policy and applicable law. Promotional credits share the associated purchase’s 365-day validity period.
6. Tool charges and incomplete runs
Before execution, review the tool's charge information and maximum authorized amount. toolmu may reserve that amount while the request is being processed, settle the actual charge, and release any unused reservation. A reservation is not necessarily a final charge.
Charges can depend on the tool's pricing model and the work actually performed. An error, timeout, cancellation request, or missing result does not always establish that the provider performed no chargeable work. An uncertain execution remains subject to reconciliation; we must verify the provider outcome before promising a release or refund.
If you believe a run was charged incorrectly, provide its run identifier and describe the issue. We will investigate the execution and billing records and correct a confirmed error. An unsuccessful result does not waive any refund or consumer right provided by law.
7. Refund eligibility
You may request a refund for the unused purchased portion of a top-up within 14 calendar days after payment. Consumed usage is ordinarily not refundable solely because you no longer need the result; incorrect charges, service non-delivery, and mandatory legal rights are handled separately.
The handling fee is refunded in proportion to the refunded purchase amount. A confirmed duplicate or erroneous charge will be reversed with its corresponding fee. Taxes will be adjusted where applicable. Promotional value is excluded from the cash refund amount.
Expiry, suspension, or account closure does not remove a mandatory refund right. Any withholding or deduction must be supported by the transaction record and disclosed terms; no blanket forfeiture applies.
8. Requesting and receiving a refund
To request a refund, contact us using the details below and have your account email, order or payment identifier, purchase date, requested amount, and reason ready. For a usage dispute, include the run identifier. Never provide a full card number, password, or API key.
We may verify account ownership and reconcile unsettled runs before determining the eligible unused amount. Approved refunds are returned through the original payment method where supported, with the associated credits adjusted to prevent double use. Processing and bank settlement times vary by payment method; initiation of a refund does not guarantee that the funds have already arrived.
A failed or delayed refund requires follow-up with the payment provider. Contact us using the details below if you need to follow up on a refund. Our operational response target remains to be confirmed. You retain the right to contact your payment provider or a competent authority within applicable time limits.
9. Automatic recharge and cancellation
Buying credits once does not authorize automatic recharge. toolmu does not currently offer automatic recharge. If that changes, the trigger, charge amount, fees, and cancellation control will be shown and your authorization will be required before it is enabled.
Stopping future payments or closing an account does not automatically cancel a tool request already submitted. Any remaining reservation or provider charge must be reconciled under the rules above.
10. Your rights and policy updates
Nothing in this policy limits non-waivable consumer rights, including any applicable withdrawal, cancellation, or remedy for non-conforming digital services. If local law requires express consent before immediate digital performance affects a withdrawal right, that consent must be obtained separately; this policy does not waive it.
This policy is effective as of 2026-09-09. Later changes apply prospectively and do not retroactively remove rights attached to an existing purchase. Read this policy together with the Terms of Service and Privacy Policy. Operator and support contact details are provided below.
Operator & contact
toolmu is operated by DATECH MEDIA DC LTD.
For account support, privacy requests, or billing and refund questions, call +1 8283768778.