---
name: social-pain-point-research
description: Find real customer complaints, workarounds, and unmet needs in Reddit or Xiaohongshu discussions. Use for voice-of-customer research, pain point discovery, Reddit market research, or Xiaohongshu discussion analysis using Toolmu TikHub.
---

# Social pain point research

## Before you start

Read [the shared research contract](../connect-toolmu/references/research-data.md) and [marketplace usage](../connect-toolmu/references/marketplace-usage.md). Use the existing Toolmu connection. The agent performs analysis; Toolmu supplies the evidence.

## Inputs

A product category or user task, audience, desired platforms/languages, time window, and any known communities.

Ask only for information that changes the task. Accept ordinary links and names; resolve technical identifiers from verified results. Confirm missing market or scope before dependent paid calls.

## Tool selection

Inspect the current contract with Toolmu `get_tool`, then call `execute_tool` only for the steps that need data:

- `reddit-search-across-content-types-reddit`
- `single-reddit-post-details-reddit`
- `reddit-app-post-comments-reddit`
- `search-notes-xiaohongshu`
- `xiaohongshu-note-details-xiaohongshu`
- `get-note-comments-xiaohongshu`

The catalog's current input and credit ceiling override examples in this document. Do not fabricate parameters, silently use a different supplier, or treat a search snippet as full source content.

## Workflow

1. Turn the task into three query angles: the problem, an existing workaround, and dissatisfaction with an alternative. Include neutral terms to avoid collecting only complaints.

2. Search one page per query on the selected platform first. Record queries, sort, language, time filters, page/cursor, and returned counts.

3. Deduplicate by platform and post ID. Select up to five relevant discussions representing different authors and outcomes; include counterexamples.

4. Read the post and a bounded first page of comments for each. Resolve IDs from supplied links or search results; never ask a beginner to invent platform IDs or fabricate a missing identifier.

5. Extract the user's situation, trigger, blocked task, current workaround, cost in time/money, and stated desired outcome. Quote only short relevant excerpts with source URLs.

6. Group by the underlying task and failure mechanism. Keep observed quotes separate from inferred product ideas, and count distinct authors or discussions only within this sample.

7. Prioritize problems with repeated independent evidence and a plausible workflow intervention. State what additional customer interview or experiment would test willingness to pay.

## Deliver

A source-linked evidence table and three to five pain-point cards: audience, situation, problem, workaround, sample count, counterevidence, and proposed validation question.

Include source links, actual market/date, returned sample size, missing coverage, run IDs, and confirmed credits. Let the user's agent choose the presentation; do not invoke an MCP App or a render tool.

## Boundaries

Search results are not representative population counts or search volume. Deleted, inaccessible, or truncated comments remain unavailable. Do not contact users or export unnecessary personal information.

## Example request

> Find recurring complaints about [task or product category] on [Reddit and Xiaohongshu], with original discussions.